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Company: New Sia Greece S.A

Posted on: November 10, 2021

Ref. Code: Senior Production Support Engineer

Engineering, IT, Banking/Financial Institutions, Business Services, IT, Staff, Attica - Athens, Full time

Description / Requirements

SIA Group
is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries.

SIA is building a Competence Centrein Athens which by the end of 2021 will employ over than 80 Technology new employees and which aims to address the card business development activities for the SIA Group and to provide “best in class” card processing services in Greece and other European countries via the usage of the HPS PowerCARD suite.

For our new dedicated PowerCARD Competence Centre in Athens we are currently looking for a Production Support Engineer /DevOps in order to strengthen our IT Infrastructures Department.

The jobholder will be responsible for:

  • Executing all the Operations in order to ensure availability and high performance of all the products supported by the team

  • Providing second level support (including coordination of incidents/error tickets across all teams involved, root cause analysis, troubleshooting and development of preventive measures)

  • Creating the new event streaming platform based on Kafka

  • Designing, implementing, and maturing our Kafka-based integration platform. You will develop tools and procedures for monitoring, logging, and improve deployment

  • Performing deployments for various software product releases

  • Cooperating with other teams to configure and analyze products functionality

  • Designing and executing Stress Tests within his/her competence

  • Knowledge transfer to 1st level support teams

  • Collaborating with products SMEs to perform troubleshooting

  • Performing functionality analysis and provide application consulting

  • Monitor the supported products with corporate monitoring tools in order to prevent possible system failures

  • Creation and maintenance of documentation for internal use and external audits

  • Develop/update automated routines – scripts/macros, support functionality design, support architecture design

  • Cooperating with international teams

Candidate Profile


  • Bachelor’s degree in Computer Science or related subject

  • 5+ years of related technical experience as Developer, DBA or SysAdmin

  • 2 - 3 years of experience with administration, support Apache Kafka

  • 1 - 2 years of experience with SQL scripts

  • Demonstrated capabilities in analysing datasets

  • Knowledge of Oracle Server and PL/SQL is a plus

  • Very good written and oral communication skills both in Greek and English, knowledge of Italian is a plus


Other Skills:

  • Working effectively with others in a team environment while enhancing a positive atmosphere

  • Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences

  • Attention to detail

  • Ability to work under minimal supervision upon assigned tasks

  • Ability to learn quickly and understand internal business processes / functions


Our company offers:

  • Competitive salary

  • Bonus based on performance

  • Private medical program

  • Training and Development opportunities

  • Continuous opportunities for career development in a dynamic, international environment