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Company: New Sia Greece S.A

Posted on: September 24, 2021

Ref. Code: Client Service Manager

Customer Service, IT, Operations, Sales, Banking/Financial Institutions, Business Services, IT, Staff, Attica - Athens, Full time

Description / Requirements


SIA Group is a European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets, providing services to over 50 countries. SIA currently processes 7.2 billion issuing and acquiring card transactions and handles over 84 million payment cards in 23 European countries.


For our Operations in Greece we are currently looking for a Client Service Manager in order to strengthen our Client Service Management Department.


The jobholder will be responsible for:

  • Managing the entire lifecycle of Change Requests under his/her responsibility 

  • Managing relations with the customer for problems concerning the service trend

  • Providing support in addressing the maintenance needs for the services of SIA or the customer, managing relations/communication with the customer

  • Managing relations with the customer for evolutionary and corrective maintenance activities

  • Management of customer relations in the event of an incident escalation

  • Managing complaints received from customers 

  • Managing reimbursements and penalties 

  • Managing responses to customer requests 

  • Verifying the progress status of open problem tickets to provide feedback to the customer, where necessary 

  • Managing technical committee meetings with customers to analyze the trend of service levels and discuss the progress status of requests 

  • Providing support to the audit process initiated by customers, in collaboration with the departments involved 

  • Providing support to the Account Management office in preparing offers 

  • Providing support in defining the methods of managing customers in terms of technical committees, work progress meetings, acceptance tests, etc

Candidate Profile



  • 3+ years of experience in banking or in an Account Management role in the payment sector

  • Bachelor Degree holder or equivalent

  • Computer literacy

  • Excellent command of the English language


Other skills:

  • Effectively interact and communicate with others in a team environment while enhancing a positive atmosphere

  • Strong interpersonal, written and verbal communication, presentation and organizational skills

  • Strong customer orientation

  • Ability to work under minimum supervision upon assigned tasks

  • Working effectively with others in a team environment while enhancing a positive atmosphere



Our company offers:

  • Competitive salary

  • Bonus based on performance

  • Private medical program

  • Training and Development opportunities

  • Continuous opportunities for career development in a dynamic, international environment


More details about the company can be found here: https://www.sia.eu/en