E-Commerce Business Analyst

Description / Requirements

Our client, a multinational company operating in the retail industry, is currently seeking to hire an E-Commerce Business Analyst.

Position Requirements 

The job holder is responsible for the planning, analysis, design and implementation of business applications and process improvements. Assignments include identifying, analyzing and developing e-Commerce systems; assisting in guiding business system practices, working on complex companywide system integration projects.

• Coordinates e-Commerce projects and initiatives related to products which support the overall web and mobile experience

• Acts as a liaison between different teams (IT, Business group, BI, Retail Operations, Logistics, Customer Experience) to tackle business challenges 

• Solves difficult business questions deriving insights from data and presenting solutions in a logical and convincing way

• Derives qualitative insights through a deep understanding of customer touch-points including customer reviews & feedback, site metrics and competitive analysis to create compelling improvement in the customer journey

• Acts as a cross-functional partner with digital marketing, brand marketing, site merchandising and web operations, measuring channel performance and creating new digital initiatives

• Performs QA audits and site monitoring

Candidate Profile

• Bachelor’s or Master’s degree related to Marketing, Digital Marketing, e-Commerce, Computer Sciences or Business studies

• 3+ prior experience in e-Commerce, Digital Marketing, Mobile Apps, UI/UX, Reporting tools, Web Analytics software, preferably Adobe Omniture

• Experience with Content Management Systems

• Fluency in English language

• Excellent command of MS Office. Basic HTML and JavaScript skills and knowledge of SAP Hybris would be considered an asset 

• Experience with data collection and feed management, tag management, data governance, requirements gathering, and quality assurance

• Understanding of traffic drivers with e-Commerce marketing channels including SEO, Paid, Email, retargeting and display advertising

• Strategic thinking and business acumen

• Advanced multi-tasking and organizing skills, with emphasis on detail 

• Strong results orientation, accountability and resourcefulness

• Good written & verbal communication skills, with the ability to influence

• Strong interpersonal skills, ability to work closely with users, cross-functional teams and external vendors

Remuneration

The company offers a competitive remuneration package and excellent career prospects