Collection Agent

Description / Requirements

Our client is a well-established company operating in the insurance industry and is seeking to recruit a Collection Agent.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely & effective manner

• Follow communication “scripts” when handling different topics

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Meet personal/team qualitative and quantitative targets

• Assist the team on ad hoc projects

Candidate Profile

Qualifications:

• Previous experience in a customer support role/collection agent role 

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Strong negotiation skills

• Ability to multi-task, set priorities and manage time effectively

• Strong team player

• English language knowledge

Remuneration

• Competitive remuneration package

• Friendly and challenging working environment

• Training and development