Manager – Customer Experience Consulting

Description / Requirements

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. Be part of it!

Due to continued growth of operations, we are seeking to recruit a Manager to join our Customer Experience Consulting team.

Position Requirements

The successful candidate will be responsible for managing a portfolio of clients across multiple industry sectors and a team of experienced professionals by delegating, supporting and reviewing their work.

Key-responsibilities:

• Support clients on their customer experience and digital transformation journeys.

• Assist clients to define and deliver UX/CX strategies, Innovative Service Blueprints and Workflows, Customer Personas, Omni-channel Customer Journey Maps, Insights and Analytics.

• Analyze and present insights to make technical recommendations.

• Closely monitor new trends and assess impact to clients’ digital strategy and their customers’ journeys.

• Contribute to thought leadership and knowledge management.

Candidate Profile

Candidates for this level must have the appropriate experience and qualifications as described below.

Candidate Profile

• The successful candidate must have a minimum of 8 years of prior working experience with a focus on the following areas:

  • Strategy Consulting

  • Customer Design-led Innovation

  • UX/CX product/ proposition design

  • Customer Personas & Journey Maps

  • Insights & Analytics

  • Sales & Marketing Transformation

• Solid academic background in either Business Administration, Marketing, Economics, Mathematics or Engineering from a prominent University (local or foreign) with a Master’s degree in a relative subject.

• Ability to prioritize various work demands, manage a team of professionals, while meeting projects’ deadlines and budgets.

• Strong relationship management and business development skills.

• Excellent oral and written communication skills in both Greek and English.

• Proficient in the use of the MS Office Suite.

Remuneration

We offer an attractive remuneration package, extensive training locally and abroad and excellent career prospects for professional development and career advancement within a leading Firm in the Consulting Services market.