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Attica - Athens
Attica - Athens
Attica - Athens/Peloponesse
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
 
As the worldwide leader in electronic payment services, First Data is currently seeking to recruit a Buyer to join our Procurement Operations team and become part of our success story. He/she will be the liaison point for internal stakeholders, supporting from time-to-time the geographically dispersed category teams in the region.
 
 
 
The jobholder will be responsible for:
 
  • Collate management reporting and data consolidation to enhance the services, data availability and market knowledge for the Procurement & Vendor Management team in Greece and occasionally across the EMEA and APAC regions to ensure process consistency and data quality
  • Manage incoming flow of Purchase requests and Support the internal business stakeholders mastering the Procurement tools
  • Act and drive stand-alone and liaise with Category Leaders whenever required
  • Conduct market analysis to understand market conditions and opportunities to leverage across all purchasing categories, briefing Procurement Manager and category leaders on the options and supporting to deliver the benefits
  • Work, communicate and share within a team, follow objectives, support procurement operations and vendor management and ensure these are met or exceeded through teamwork
  • Organize the requests and negotiate terms to minimize business risk and maximize the commercial benefit through defined processes/tools
Attica - Athens
Attica - Athens

A large, profitable and continuously growing Insurance Group, one of the main leaders in the Greek market, is seeking to recruit a Customer Intelligence Expert aiming at focusing on Customer Base analysis through customer behavior, life-time value, churn and retention rate parameters.

 

Main Responsibilities:

Reporting to the Marketing Manager, the Customer Experience & Analysis Executive will be primarily responsible for:  

  • Managing insurance portfolio and a 500.000 customer base.
  • Designing, implementing and managing campaigns and direct marketing activities, including direct mail, email, e-commerce, mobile app., statements/e-statements etc.
  • Conducting analysis-segmentation to create exploitable customer groups and making informed decisions on “next best product” campaigns.
  • Tracking and making behavior analysis of customer portfolio.
  • Identifying and driving cross and up-selling opportunities for multiple products.
  • Designing and managing anti-attrition policies and actions in order to maintain and develop customer base.
  • Networking with internal and external business stakeholders to grow the portfolio.
  • Developing business knowledge to effectively anticipate and define opportunities to apply business intelligence and analytics solutions to improve business outcomes.
  • Strategic monitoring of customer base, setting standards and making suggestions for improving Customer/Business Intelligence systems
  • Continuously pursuing and mastering new business intelligence skills to help increase the analytical “IQ" of the organization.

 

Attica - Athens
LEO Pharma is seeking to recruit a Customer Service Manager reporting to the Regional Finance & IT Director based in the regional office in Athens. 
 
Position Summary 

Maintain customer satisfaction by providing problem-solving resources through day-to-day coordination and management of customer orders, inquiries and/or complaints covering products ordered. Serve as liaison between appointed sales Areas of the company, supply chain/logistics, manufacturing, and stakeholder.
 
The Role
 
  • Monitor stock levels and adequate data received related to the forecasted local unit sales expectations and according to the required stock levels based on the contracts.
  • Generate periodic sales reports, evaluate and analyze data, re-design processes and implement changes. Update 24-month rolling forecast in terms of shipments and local sales. 
  • Coordinate with related departments on new product launches / existing product variations / re-registration. Cooperate with involved parties on product pricing and price certificates required for Ministry Of Health submissions.
  • Lead the tender quotation cycle in the Area of responsibility and all other requirements as per the quotation specifications.
  • Implement the Marketing strategy and fulfill customer service related contract obligations.  Contribute significantly to the achievement of budget goals.
  • Liaise between Customer Order Management department and customers on order processing effectiveness and customer file maintenance.
  • Liaise with all customer service responsibles in order to consolidate total sales data.
  • Handle customer complaints - product recall and report incidents according to the corporate policies.
Attica - Athens
Attica - Athens/Sterea Ellada
Attica - Athens
Attica - Athens
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