Digital Acceleration & Customer Experience Manager

  • Company: ALPHA-BETA Vassilopoulos S.A.
  • Date posted: 01 Aug
  • Ref. Code: DACEM-19

Description / Requirements

Alfa Beta Vassilopoulos Group is one of the largest retail chain with 301 Super Markets, 15 Cash & Carry, 165 franchise stores and over 14 000 employees.
 
Alfa Beta is a member of Ahold Delhaize Group that operates a network of 22 companies in 3 continents (11 countries), 375 000 employees and is trusted by more than 50 million customers on a weekly basis. 
 
Position Requirements
  • Participates in the development of the online business strategy
  • Designs and ensures the proper implementation of the order environment and logistics’ system processes regarding the customer experience
  • Communicates effectively with key stakeholders including design, IT, operations and (local, Group) development teams
  • Check the external market for new ideas/ systems/ software to cover development needs of online store and ensures proper implementation of new IT systems and plans
  • Manages, enhances and develops the relationship with outsourcing partners and external agencies to ensure an efficient and professional online site is constantly developed and maintained
  • Establishes, tracks, measures and closely monitors business metrics of success and drives any necessary changes to meet or exceed targets 
  • Monitors online traffic, analyzes productivity data and provides timely and accurate reports
  • Checks regularly customer pain points and proposes optimum solutions to improve the customer journey online
  • Monitors budget analysis for eCommerce and controls prioritization of initiatives
  • Researches and analyzes information to spot trends and makes recommendations to continuously improve the online service
  • Stays up-to-date with best practices, strategies and industry standards related to eCommerce, brainstorming new and creative growth strategies

Candidate profile

  • At least 5 years of managerial experience in digital transformation or/and customer experience, in a multichannel or digital environment, preferably in retail. Online retail experience is considered an asset 
  • University degree in Marketing, Finance or Business. University degree related to e-Commerce/Computer Sciences/Business Studies will be considered an asset
  • Proven experience in e-commerce operations with full life-cycle digital projects from initial scoping through delivery including UATs
  • Proven experience in user experience changes based on customer feedback
  • Fluency in English language
  • Excellent command of MS Office applications, with emphasis on Excel  
  • Excellent knowledge of web analytics and data analysis. Google respective accreditation will be considered an asset
  • Good knowledge of digital marketing and social media
  • Strong project management skills with emphasis on organizing and planning multiple & complex tasks 
  • Strategic thinking & business acumen with emphasis on analytical & synthetic thinking 
  • Excellent communication skills, with the ability to influence and communicate effectively with different levels
  • Able to interface with both non-technical business stakeholders and technical developers and describe complex technical solutions to non-technical audiences
  • Creativity and innovation
  • Leadership & managerial skills, people development 
  • Personal development, passionate about digital, internet and technology

Remuneration

Remuneration
The company offers a competitive remuneration package, training opportunities and excellent career prospects.
 
Contact Details
On line at www.abcareers.gr quoting reference: «DG&CE_MGR»
 
Address: 81, Spaton Ave. 
Zip code: 153 44
City: Gerakas – Attiki
 
All applications will be treated as confidential.