Description / Requirements
We are looking for a Motor Claims Adjuster with critical problem solving ability to join our team.
Main Responsibilities / Accountabilities
- Handling the full cycle process of motor claims
- Gathering, checking and maintaining records of all data and documentation so as to ensure the settlement of claims
- Handling claims and calculating the amount of compensation under the terms of the contract.
- Working towards out-of-court settlement of claims for damages
- Estimating the final amount of claims and ensuring the payment procedure according to contract terms and company policies.
- Communicating with insured customers and agents
- Suggesting process improvements in order to support business in a more customer oriented way
- Providing a high standard of customer service
- Identifying fraud potential and make appropriate referrals
- Dealing effectively with complaints